1. Introduction

At Aliyan Mobile Company (SMC-Private) Limited, we are committed to protecting the privacy and confidentiality of our customers. This Privacy Policy explains how we collect, use, and protect your personal and device information.

2. Information We Collect

We may collect the following types of information during our service process:

  • Personal Information:
     
  • Name, phone number, and email address
     
  • Device make, model, and IMEI number
     
  • Technical Information:
     
  • Software version and device settings
     
  • Data required to perform requested services (e.g., unlocking, flashing, diagnostics)
     

3. How We Use Your Information

We use the information we collect to:

  • Provide mobile software services (e.g., flashing, unlocking, repairs)
     
  • Communicate with you regarding your service request
     
  • Ensure device compatibility and troubleshooting
     
  • Maintain service records for quality and warranty purposes
     

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Data Security

We take appropriate steps to safeguard your data from unauthorized access, disclosure, or misuse.
  However, due to the nature of mobile repairs, certain services (like flashing or resetting) may require data erasure. Customers are strongly advised to back up personal data before service.

5. Data Retention

We retain your contact and service details only for the time necessary to provide services and comply with legal obligations. IMEI numbers and service logs may be stored for internal use and warranty verification.

6. Third-Party Tools and Software

Some software services may involve the use of licensed third-party tools. We ensure these tools are from reputable sources and used strictly for legitimate servicing purposes.

7. Customer Rights

You have the right to:

  • Request access to your stored data
     
  • Ask for corrections to inaccurate data
     
  • Request deletion of your data (where legally possible)
     

To make a request, contact us at azeemawan9895@gmail.com or 0326-7157517.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted in-store or sent to you via email (if applicable). Continued use of our services means you accept any updates.

9. Contact Us

If you have any questions or concerns about your privacy, please contact:
  📞 0326-7157517
  📧 azeemawan9895@gmail.com
  📍 Shop #8, Javed Market, Mardawal Chowk