1. General Policy

At Aliyan Mobile Company, customer satisfaction is our priority. We aim to deliver high-quality mobile software services. However, due to the nature of digital and technical services, refunds are limited and issued under specific conditions.

2. No Refunds on Completed Services

Once a service has been successfully completed (e.g., unlocking, flashing, software repair), no refunds will be issued. We provide a 7-day service warranty instead—if the same issue returns within 7 days, we will recheck or fix it at no extra cost.

3. Refunds May Be Considered If:

A refund may be granted in the following situations:

• The service was not delivered due to a technical fault on our side.
   
• The requested software solution cannot be completed due to incompatibility or limitations beyond our control.
   
• You cancel the service before any work has started.
   

All refund decisions are subject to verification and management approval.

4. Non-Refundable Situations

No refund will be given in these cases:

• Customer provides incorrect information (e.g., wrong model or IMEI).
   
• The device has hardware issues that prevent the software fix.
   
• You change your mind after the service has started or is completed.
   
• Services involving third-party unlock codes or tools where we are charged up-front.
   

5. Refund Process

If eligible, refunds will be processed within 5–7 business days through the original payment method or as store credit (based on customer preference).

6. Contact for Refund Requests

To request a refund or service recheck, please contact us with your service details:

📧 azeemawan9895@gmail.com
  📞 0326-7157517
  📍 Visit: Shop #8, Javed Market, Mardawal Chowk

7. Final Note

All customers are advised to ask questions and understand the nature of the service before proceeding. Our technicians are available to guide you.